Common Questions and Answers about counselling with Ipswich Counselling.

Updated: Sep 20, 2019


Q. How do I know that this will work for me?

A. A great question; no one wants to engage in any activity without knowing its potential benefits as well as its limitations. Counselling uses evidence-based strategies to help people explore presenting concerns. Counsellors are trained in the use of therapeutic approaches to support self-exploration, identification of potential solutions and empowerment; this is a great foundation to promote change. However, other elements are required to support change in a person life, including a person's readiness and motivation to change. So, if a person is ready and motivated to explore their areas of concerns and willing and motivated to make changes, then counselling is an excellent tool to support you in this process.

Another essential factor is to ensure that a therapeutic alliance is established between you and the counsellor. Everyone is different, and everyone connects better with some people over others. So it is essential to note your connection with the counsellor and if you don't feel that this is a therapeutic, safe and effective professional relationship then exploring other options to find a counsellor that you can gain this connection with is vital to the outcome of the counselling process.

Q. What will happen during sessions?

A. Another fantastic question and one that comes up a bit for some people who have not ever been to counselling this can be a confronting process filled with questions and concerns. However, this is not a straight forward question where a blanket answer can be provided. Each person has different wants, needs and processes that will impact on the approaches used and what happens in the session. However, some consistencies do occur. The first being in the initial meeting, we will go through the counselling process, explore your rights and counselling parameters. Once completed, then the focus shift to exploring some background information and reason for attending counselling. Another common aspect is the identification of goals within counselling and the exploration and connection between thought, feeling and consequences.

Counselling Support

Q. Should I see a psychologist or a counsellor?

A. Sometimes it can be challenging to determine the best professional to seek support. A common question that is asked is whether I should see a counsellor or a psychologist. To answer this question it is essential to understand their differences. A counsellor is highly trained in talk therapy and the use of evidence-based approaches to support the use of integrated approaches to assist you in identifying areas of concerns and strategies to help overcome these areas. Counselling usually have a bachelor degree or higher and focus on supporting you to achieve your goals with the use of specialised approaches. Where psychologists are experts of human behaviour, they spend more time being underpinned by research and exploring the connection between human behaviour and outcomes. They are highly skilled at the identification of mental health concerns and the use of research to support non-pharmaceutical intervention. Psychologist training is in-depth and usually requires at least a masters of psychology and six-year sequences of education.

Q. How long are sessions?

A. Individual sessions are usually 60 minutes in length

Couples counselling are usually 90 minutes in length.

Q. How many sessions will I need?

A. Some people like to know the exact amount of sessions that they should engage in counselling. However, this is a complicated question to answer as each person goals and needs are different. The central aspect here is that you are in control and the expert of your own life so if you believe that the main issues that brought you to counselling are resolved then this is a great time to start wrapping up the counselling process. However, if you don't feel ready, then this is OK, you are in control of your engagement with counselling.



Q. Is what I say confidential?

A. Confidentiality is essential to Ipswich Counselling; we make every effort to protect your right to confidentiality and privacy. All sessions are booked with a 30-minute gap so that you don't need to worry about running into other people. All personal information is kept behind lock and key with is only accessible by your counsellor. There are some limitations to confidentiality which include if there is the identification of "immediate" and "serious" risk to yourself or another or if a court order is presented. However, if these risk factors are identified, then the counsellor will explore the process and approaches to support you while making all efforts to protect your confidentiality.


Q. What are your fees?

A. Ipswich Counselling aims is to provide cost-effective and affordable, high-quality counselling. Our mission is driven by the fact that we believe that support should be accessible by everyone. To achieve this, we have made every effort to help reduce the fee's with sessions starting from $55 an hour to $85 for 90 minutes couples counselling.

Q. Where would I have my session?

A. We have a specially designed and developed counselling room that is part of our home office. The reason for this is to help reduce the overhead so we can pass on the saving to all person wanting to seek counselling. Our counselling room is air-conditioned, with aromatherapy, comfortable armchairs as well as sugary treats.


Q. What do I need to cancel my session?

A. Ipswich counselling understanding that our schedule change as other responsibilities come up. So, we have developed a no charge on cancellation if the appointment is cancelled with 24 hour's notice. However, sessions that are cancelled within 24 hours but before 12 hours before your session, then a $40 fee will be applied. Session cancelled within 12 hours of the session time will require a full fee.

If you have any other question, please feel free to send us an email at

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